Could not find the answer to your question? Describe your issue in live chat or fill in the form to contact us.
How can I purchase cryptocurrencies?
Purchasing crypto for fiat currencies is incredibly simple. To do it, simply follow the instructions below:
Register an account on Switchere.com;
Confirm your email address and complete user verification;
Press the “Buy Crypto” button in the upper left-hand corner of the website or use the “Order Form” on the homepage;
Fill in the order application form;
Enter your valid email address and crypto wallet address in the required fields and press the “Make Payment” button to proceed further;
Enter your bank card details in the online payment form. Please notice that the payment session time is set to 10 minutes, thus make sure to fill in the form before the session timeout;
Once the payment has been received, the purchased amount of cryptocurrency will be sent to the wallet address indicated by you;
A full list of your transactions can be viewed in the “Transactions” tab.
What is a cryptocurrency wallet?
A cryptocurrency wallet is a device, physical medium, software program or a service which stores the public and/or private keys and can be used to track ownership, receive or spend cryptocurrencies.
What are the types of cryptocurrency wallets?
Any type of a cryptocurrency wallet is a combination of your private key and public address. Based on how and where you store them, it is possible to classify crypto wallets as follows:
Hardware wallets. These are hardware devices programmed specifically for handling private keys and public addresses. They look like a hybrid of a flash drive and a smartphone. The purpose of such devices is to safely store a seed-phrase. It is considered secure owing to not being connected to the internet, thus minimizing potential risks of phishing, clickjacking etc.
Paper wallets. A paper wallet is a type of "cold" storage because it is used without the Internet connection. It includes printing out your public and private keys on a piece of paper which are stored and saved in a secure place. It is a sheet of paper that contains an image of the code phrase itself in an explicit or encrypted form (for example, a QR code that can be read by a scanner or a mobile device). It is another secure way of storing your crypto but not all cryptocurrencies offer paper wallets.
Desktop wallets. A desktop wallet is a software installed on a PC. The advantage is that a user can choose a wallet with an optimal set of functions and different levels of security. Desktop wallets are downloaded and installed on a single PC or laptop and they are only accessible from that one device where it was downloaded.
Mobile wallets. A mobile wallet is an application for smartphones. This type of wallets is considered convenient, as it is always accessible.
Web wallets. Web wallets are hot wallets that are always connected to the internet and can be accessed through different internet browsers.
What is a cryptocurrency wallet address?
A cryptocurrency wallet address is similar to a bank account number. It is a string of letters and numbers (assigned and generated separately for each supported cryptocurrency) that is used when making a transfer of funds. Your wallet address can also be represented as a QR code. Each currency has a different wallet address. You can use any of these addresses for money transfers, as long as it is the correct address type for the cryptocurrency you wish to use.
Where can I get a cryptocurrency wallet?
As a rule, you can download crypto wallets from the official websites of the major cryptocurrencies. Besides, you can use multicurrency crypto wallets for your convenience.
What is Bitcoin?
Bitcoin is a decentralized P2P cryptocurrency without a central bank or single administrator; it can be sent from user to user on the P2P bitcoin network without the need for any intermediaries. All transactions are verified by network nodes through cryptography and recorded on blockchain. All members of the Bitcoin network are anonymous, no one knows their identities or contact details. Considering that the system is transparent, the network users see public wallet addresses of senders and receivers as well as the transaction amount. However, their identities and locations remain unknown.
Can I cancel my transaction?
No. Blockchain transactions are irreversible, that is why double-check the correctness of input data to avoid such situations.
Which bank cards are accepted for payments by Switchere.com?
Switchere.com accepts credit and debit cards (Visa/Mastercard/Maestro) for payment processing on the website. All verification documents provided by platform users are subject to standard eligibility requirements. Bank cards issued in Afghanistan, Algeria, Bahamas, Bahrain, Bangladesh, Belarus, Bolivia, Botswana, Brazil, Cambodia, Canada, Cuba, Ecuador, Egypt, Ethiopia, Ghana, Iceland, Iran, Iraq, Japan, Kingdom of Morocco, Kuwait, Lebanon, Libya, Macedonia, Namibia, Nepal, Nigeria, North Korea, Oman, Pakistan, Palestine, People’s Republic of China, Qatar, Saudi Arabia, South Sudan, Sri Lanka, Sudan, Syria, Trinidad and Tobago, Tunisia, Uganda, United Arab Emirates, United States of America, Vanuatu or Yemen are not accepted for exchange services due to regulatory requirements adopted by the payment processing service provider.